If you are a parent or a person who works with children, you probably know of Haim Ginott. His book, Between Parent and Child, was published 40+ years ago and has never gone out of print. It’s a thing.
And even though I don’t have kids or work with them, I read Ginott’s work in college and find myself thinking of it often – usually when dealing with difficult adults. Honestly, it is weird how much seven-year-old girls and over-educated-and-ill-tempered-grown-ass men have in common. The thing is, this expression above seems to work. On everyone. Try it. For real: next time you find yourself in a rough patch with someone, find a way for them to secretly overhear you saying something nice about them. Then just wait and see what happens. I’m telling you, it works like a charm.
Do you have any special tricks for working with difficult people? I would love to hear.